Why Phone and Chat Support Is Perfect for Small and Medium Businesses

Why Phone and Chat Support Is Perfect for Small and Medium Businesses

7 minutes, 56 seconds Read

If you are looking for ways to boost your small and medium business sales, there is a wide variety of services that are available to help. One of these services is email, phone and chat support. This type of support can be an invaluable tool for your company.

Phone and Chat Support PAS247:

Phone Answering Service 247 is dealing in all web-based help desk software that helps teams deliver superior multi-channel support. Their main features are live chat, ticketing, and a knowledge base. A large number of multinationals and small to medium-sized businesses use this superior customer service.

Why Phone and Chat Support Is Perfect for Small and Medium Businesses

PAS pricing ranges from $1 per chat to full-time 24 hours and 7 days week agents. Plans are based on the number of chats or agents and the features that are available.

PAS offers a free 14-day trial. There are three plans, each with a different set of features. Each plan is priced in line with its value. With PAS, users can pick up conversations they already have, send documents, create shortcuts, and automate notifications. Users can also use a mobile search tool to find information from the palm of their hand.

PAS has the best customer support and is easy to navigate. It can be installed with just a few clicks. But it’s important to note that there are some key shortcomings of the platform.

PAS lacks a comprehensive auditing and complaint-handling system. Furthermore, its Php 5.x versions are outdated. However, it has a number of important features, including a robust measurement tool and a knowledge base.

Despite its weaknesses, Phone Answering Service 247 (PAS)  is ideal for small and medium-sized businesses. Many large companies use it, including General Electric, Kraft Foods, and Hitachi.

PAS is an affordable and scalable customer support solution to any type of business. 24 7 support will not only increase customers but also help to improve business through customer suggestions.


Zendesk offers a wide range of tools, including email, live chat and even phone support. If you have a small business, then it may be a good idea to look at this customer service software. The company also offers a free trial, and you can find more information on the site.

There are three plans that you can choose from. Each one offers different features. While the basic plan includes email support, you can choose to add phone support. You can get a plan that allows you to use IVR, or call queuing. These options help you provide better customer support.

In addition to these core features, Zendesk offers more advanced tools. For example, you can create a ticket that automatically saves the transcript of your conversation. Another option is to send automated texts when your customer takes action. This allows you to reach customers on their time, without the hassle of trying to remember which phone numbers you have to text.

One feature that is unique to Zendesk is the ability to translate chat into your native language. This makes it easier to serve customers from around the world who might not speak English.

One of the most appealing aspects of Zendesk is a large number of integrations. It works with several large enterprise systems, such as Salesforce, Microsoft Teams, and Oracle. All of these make it easy for you to access data.


Freshchat is an AI-powered omnichannel chat solution designed to enhance customer engagement and boost lead scoring. The solution has an integrated suite of features, including a messaging API, chat rooms, emojis, attachments, and more. It also includes an open API that allows you to easily integrate with other bot service providers.

Unlike traditional live chat solutions, Freshchat offers seamless integration with other popular messaging applications. These include Facebook Messenger, Slack, and Zendesk.

Using the software, companies can quickly respond to customer inquiries, automate conversations, and even acquire new customers using a custom chatbot. In addition, Freshchat has an advanced dashboard that includes user event timelines, social media profiles, and other metrics.

This software can be used to support any type of business, from large enterprises to small startups. It is easy to set up and provides users with a variety of channels for communicating with customers.

Freshchat’s other perks include the ability to create and send customized emojis, send attachments, and receive push notifications. You can even organize your team members into groups, which can help you deliver a more personalized customer experience.

Among other features, the software also has a built-in chat widget for web chats. Similarly, it has a web SDK that lets you customize a widget for your website.

However, you’ll have to pay for it. Freshchat’s free plan is limited to ten members, while its other plans range from $15 monthly to $69 a month.


Olark is a well rounded customer support solution that focuses on the big three, live chat, phone and email. Despite its extensive capabilities, it is also very affordable. Small to medium sized businesses can start with the standard plan for less than $13.5 per month. Those in need of more than one person per chat can go for the scalable option for a bit more. The premium suite starts at $45 per month per agent, but you can do the math and get there for under $200 a month. If you’re on a budget, consider a free demo to test the water.

The company’s website has a wealth of information. On top of its live chat software, they offer a robust CRM solution, a suite of helpful web tools, and a robust mobile application for iOS and Android. Among the offerings is a free introductory trial of their customer support solution, a snazzy-looking mobile app for agents, and an impressive set of integrations with other leading customer support tools. It’s an all-in-one solution for small to mid-size businesses that’s also mobile-friendly. The team behind the brand is also known for putting their customers first. As a testament to that, they’ve thrown in a no strings attached money-back guarantee for the first 90 days.

In addition to their impressive offerings, the company is also well known for providing the best customer support in the industry, a service that they’ve been able to provide to some of the most competitive clients in the industry. For those seeking an edge on the competition, a chat with them is a worthwhile endeavor.

Zoho SalesIQ

Zoho SalesIQ is a powerful customer engagement tool that works in conjunction with Zoho CRM. It helps businesses connect with their customers on a more personal level. With Zoho SalesIQ, you can automate reports, set customized chat triggers, and more.

Zoho SalesIQ offers a variety of features for businesses of all sizes. In addition to the built-in live chat features, you can also build your own bots. These are programs that can interact with your customers, automatically generating insights and boosting your marketing strategy.

Zoho SalesIQ also has a feature for transferring chats from one agent to the next. This makes it easy for companies to respond to questions and issues in a timely manner. You can even set up automated chat triggers, which notify Zoho CRM when a prospect performs an action.

The Zoho SalesIQ mobile app also allows you to track and engage with customers on the go. It is available for iOS and Android devices. Aside from the standard functionality, the app includes the Crystal Ball feature, which lets you see what a customer is typing.

Zoho SalesIQ is part of a larger Zoho ecosystem, which is why you can also use other Zoho tools such as Zoho Desk or Zoho CRM. These can also help you analyze your website visitors and boost your conversion rates.

In addition to the chat and phone features, Zoho SalesIQ has an advanced communication module that streamlines the communications between your business and your customers. This allows you to quickly and efficiently generate leads, answer all questions, and create a positive impression for each visitor.


Drift is one of the many communication tools available to small and medium-sized businesses. The software provides an array of features that can help you find and convert leads into customers. From the standard phone and chat capabilities to advanced analytics, the software is designed to maximize your sales team’s productivity.

There are four plans to choose from. One plan, the free version, is meant for start-ups. All of the other plans come with a range of add-ons, and you can upgrade at any time. You will need a personal consultation to see which plan is best suited for you.

As a small or medium sized business owner, you want to find the best software that meets your needs. While there are numerous communication tools out there, only a few stand out from the pack. It is important to take advantage of all the options that are available, and to consider what your goals are and the needs of your staff before choosing a solution.

For example, you may not need a dedicated account manager, but you might want to have one on hand for questions or emergencies. To improve your overall customer satisfaction, you should offer quick and easy ways for people to reach you. If you can’t afford a dedicated employee, you can opt for a virtual assistant or use a free service.

Using an automated customer service platform can make you more efficient, and improve your bottom line. Using Drift, you will get the best of both worlds, and will be able to manage your customer service needs with ease.

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