Perfex CRM is a customer relationship management (CRM) system that provides businesses with a wide range of tools for managing customer interactions and growing their sales. One of the key features of Perfex CRM is the call log module, which allows businesses to track and manage the telephone interactions they have with their customers.
The call log module in perfex crm price provides a way for businesses to record details about calls made and received, including the date and time of the call, the phone number of the caller or recipient, the duration of the call, and any notes or comments related to the call.
Call Recording Feature
Users can filter and search call logs by various criteria, such as date range, call type, and customer name. they also can create custom reports based on call log data to gain a deeper understanding of customer interactions. Additionally, call recording feature is also available in the module, it allows users to record calls and store them for later reference, enabling businesses to evaluate the performance of customer-facing teams.
By using this module, businesses can improve their customer service, identify sales opportunities, and track the performance of customer-facing teams.
Some common titles for this module include “Call Logs,” “Call History,” “Telephony,” or “Phone Calls.” This function records information about the calls made, including date and time, the number called, the duration of the call, and notes or notes about the call.
In conclusion, the call log module in Perfex CRM is a valuable tool for businesses that want to improve their customer service and sales processes by tracking and analyzing customer interactions. It allows businesses to record and track all telephone interactions with customers, gaining insights into customer needs and preferences, identifying patterns in customer behavior and creating custom reports based on call log data.
It also provides scheduling, reminders and script features which is particularly useful for sales representatives, as they can use it to schedule follow-up calls with prospects and track the progress of sales opportunities.